Frequently Asked Questions
We know you may have questions during this transition, and we want to make things as smooth as possible.
Below are answers to some of the most common questions about orders, shipping, and customer service as we prepare to close.
IS SUNDANCE CLOSING?
Yes, Sundance will close in the coming weeks. We are grateful for the support of our customers over the years.
MAY I PLACE AN ORDER?
As of Sunday, September 13th 2025, we are not accepting new orders.
WHEN WILL MY ORDER SHIP?
We’re experiencing a higher-than-usual volume of orders. Most ship within 7-10 business days from our distribution center. You’ll receive a confirmation email with tracking details as soon as your order is on the way. All orders will ship by September 25th.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Most packages arrive within 5–7 days after shipment. Tracking information will be available in your online account or email once your order has shipped.
CAN I RETURN MY ORDER?
No, all sales are final.
HOW CAN I CANCEL MY ORDER?
Once submitted, orders cannot be cancelled.
WHAT IF I ONLY RECEIVED PART OF MY ORDER?
Some items may ship separately. Please check your online account for the most up-to-date details on which items have shipped, and which are still being prepared. If we are unable to fill your order, a refund will be issued.
HOW DO I CONTACT CUSTOMER SERVICE?
If you need further assistance, please email us at service@sundanceliving.com. With limited staff, responses may take 48 to 72 hours. To help us best assist you, please include your name, phone number, and order number if available. Sending one message is best, it ensures we can get back to you faster.
FOR GIFT CARD QUESTIONS CLICK HERE
GIFT CARD INFORMATION
Please be advised that, on June 25, 2025, Sundance Holdings Group, LLC (the “Assignor”) executed a general assignment for the benefit of its creditors (the “Assignment”) in favor of Corbin Liquidation LLC (the “Assignee”) under California law.
Please be further advised that, on July 2, 2025, certain creditors of the Assignor filed an involuntary petition (the “Involuntary Petition”) under title 11, chapter 7 of the United States Code (the “Bankruptcy Code”) in the United States Bankruptcy Court for the District of Delaware. Under the Bankruptcy Code, the Assignor may file an answer and request dismissal of the Involuntary Petition within the time period prescribed by the rules of the Bankruptcy Court. The Bankruptcy Court will determine whether the Assignment or the chapter 7 case of the Assignor may proceed.
CAN I STILL REDEEM MY GIFT CARD?
Unfortunately, no.
WHAT CAN I DO IF I STILL HAVE AN UNUSED GIFT CARD?
If you hold a gift card, you may file a Proof of Claim to seek recovery as a creditor in the assignment for the benefit of creditors proceeding. Please note that filing a claim does not guarantee reimbursement, but it preserves your right to participate in any possible distribution.
HOW DO I FILE A PROOF OF CLAIM? You can file in one of two ways:
1. Online Submission
- Visit resolutionfa.com
- Click on the “Creditor Portal”
- Enter Case Number: 2506SUND116 (case sensitive)
- Complete and submit your Proof of Claim form
2. By Mail
- Request a claim form by emailing corbin@resolutionfa.com
- Send the completed form via U.S. Mail to:
Corbin Liquidation LLC 3435 E Thousand Oaks Blvd, Unit 6039 Thousand Oaks, CA 91359
All claims must be filed by December 12, 2025, as required by California law. Claims submitted after this date may not be accepted.